Valid from: September 2015
The type of personal information that we collect
The types of personally identifiable information that we collect includes:
First and last name, email address, telephone number and home address;
Credit card details (card type, credit card number, name on the credit card expiration date and security code);
Location information of the guest, including the arrival and departure date, made special requests and preferences of services (including room preference, facilities or other shared services);
Information that you provided regarding your advertising preferences or in connection with participating in surveys, contests or promotional offers.
When you visit our website, even if you do not book, we may collect certain information such as your IP address, browser type, and information about the operating system of your computer, the app version, language settings and sites that have been shown to you. If you are using a mobile device, we also collect data that identifies your mobile device, your device-specific settings and features as well as the latitude and longitude.If you perform a booking, our system registers, which means and which websites you have used for your booking. If this information can identify you as a natural person, this information is personally identifiable information covered by this privacy statement.
You can always choose what personal information you want to give us and to what extent. If you decide to not specify certain details, this may however affect your transactions.
Why do we collect, process and share personal information
Bookings: We use personal information to complete and manage your online booking and to send you a confirmation e-mail, an e-mail prior to arrival and information about the environment of your property and your own accommodation.
Customer Service: We use your personal information to provide our customer service.
Guest Reviews: We use your contact information to invite you after your stay via email to submit Ratings. Guest reviews help other travelers to select a suitable accommodation.
Advertising: We use your information under applicable laws for advertising purposes.
Any other communication: if necessary we will contact with you via E-Mail, Mail, or phone, depending on what contact information you have shared with us. There could be several reasons:
We must give an answer to your requests.
If you have an online booking that is not completed, we will send you an E-Mail reminder to continue with your booking. We believe that this additional service is useful for you because you can proceed with a reservation without searching the property again or to re-enter all reservation details again.
If you use our services, we may send you a questionnaire to or invite you to submit an evaluation of our website.
Equivalent regulatory and legal obligations: We use your personal information in order to meet regulatory and legal obligations.
Fraud detection and prevention: We use your personal information for the identification and prevention of fraud and other illegal activities.
Improve our services: We use your personal information for purposes of analysis, to optimize our services and the user experience and improve the functionality and quality of our online travel services.
How we share your personal information with third parties
We share your personal information with third parties as explained below:
Booking.com: We work with Booking.com BV, Herengracht 597, 1017 CE Amsterdam, Netherlands (www.booking.com) (hereinafter collectively referred to Booking.com) to offer you our online services can. The contents of this website are created by us and you book directly with us. The processing of the booking via Booking.com. The information that you enter on this website, therefore be with Booking.com and its affiliate partners divided. This includes personal information such as your name, contact details, payment details, the names of travelers with you guests and any preference you have specified when booking. If you want more information about Booking.com, visit "About Booking.com". Booking.com send you a booking confirmation, an e-mail prior to arrival and information about the environment of your property and your own accommodation. Booking.com offers with local offices also around the clock an international customer service in more than 20 languages. By dividing by Booking.com customer your information with the world's working people, they can assist you when necessary. Booking.com uses your personally identifiable information for technical, analytical and marketing purposes as described in the [Privacy Statement Booking.com] described. Your information may be shared for analysis with other members of the Priceline Group (Agoda.com, Rentalcars.com and Kayak.com) to give you deals that may interest you to send and to provide you with a bespoke service.If you have any questions about the processing of your personal information by Booking.com, please contact [EMAIL ADDRESS INSERT].
Third party service providers: We use your personal information to process may act solely in our name service. Processing is carried out for the purpose of payment processing for bookings, sending marketing materials and analysis services. These service providers are subject to confidentiality clauses and may not use for their own or any other purposes your personal information.
Competent authorities: We disclose your personal information to law enforcement and other government agencies open, if required by law or for the prevention, investigation or prosecution of criminal acts and fraud is necessary.
Storage of personal information
What is a cookie?
We want you to pay an advanced and user-friendly website that suits your needs and wishes. To this end, our website uses the following types of cookies:
Functional Cookies: We also use functional cookies to store your preferences and thus you can use our website efficiently.
Analytical cookies: We use analytical cookies on the use of our website to learn more in order to obtain knowledge about what works and what does not and to ensure that we will offer interesting and relevant services for you. The data collected by means of analytical cookies include the prestigious sites referring pages and exit pages, platform type used, date, time, and details such as the number of clicks on a page, mouse movements, scrolling activity and following your on our website Text , These analytical cookies may collect personally identifiable information.
How long our cookies are active
The cookies we use have a different lifetime, depending on the purpose for which the cookie is used.The maximum life span of some cookies is 5 years after your last visit to our website. You may wish to delete all cookies on your browser.
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How can you manage your cookie preferences
You can (eg in Internet Explorer Safari, Firefox or Chrome) specify in your browser settings, which accept cookies and which are rejected.The settings are depending on the browser elsewhere. Using the help function you can find the settings in your browser.
What security measures are carried out by us to protect your personal information
We use appropriate business systems and procedures to safeguard and secure your personal information. In addition, we use security procedures and technical constraints and access restrictions, if our server to access your personal information and use it. Only authorized employees have access to your personal information for the proper performance of their duties.
Access to information
How you can control what personal information you have given us
You always have the right to see your stored personal data.To obtain your personal information, please send us an email to: firstname.lastname@example.org. Please indicate in the subject line of the email "Interrogation of personal data".
We ask you to keep your personal information up to date and free of errors. Are your deposited with us personally identifiable information wrong, outdated or irrelevant for the purpose, we will update or remove at your request. Please send your request to: reception @ mailbergerhof.at. We will respond to your request within 30 days. Please note that we may need to keep certain data to uncover for example for legal or organizational reasons, for recording purposes, for process claims and to cases of fraud.