17 giugno 2018
a disgusting hotel
Everything except location. The sheets looked very dirty and disgusting. I found a hair on the bed before I slept on it. The safe was broken and the A/C was like a tractor. I had to turn it off during night because it was so noisy. What was even more annoying was that it made great noises from time to time even if I turned it off. I was waken up by it at least twice one night. So at the end, I did not dare to turn the A/C on at all.
The staff were so terrible. Please do not get me wrong. Of course, there were a few who were nice, but on average the service was so terrible. One of the receptionist ladies (I did not know her name, but she was the chubbier one with a pony tail.) was so rude. It was not about being professional or not. It was about the basic manners. She treated the customers like enemies, no smile and super impatient. She made me feel that I was a prisoner and she was the guard.
A lot of other things to complain about when it comes to service. Please do not expect them to behave in a professional way. Just give you an example, in the morning, the staff just wore slippers to ask the customers whether they needed a tea or coffee at the lounge in a very rude manner too. I do not understand why they allow the staff to wear slippers walking around. Can you imagine the sound when she was working around? Terrible. I guess even a B&B host can work in a more professional way than them.
In a word, the hotel was a nightmare!